Returns / DOA Policy

Returns / DOA Policy

Coastal Beastie does not offer an unconditional DOA refund policy for livestock, corals, marine fish, or invertebrates.

Live marine animals are sensitive biological goods. Once livestock leaves our care, survival depends on transport conditions, receiving conditions, acclimation, tank stability, compatibility, and other factors outside Coastal Beastie’s control.

Livestock, Corals and Invertebrates

Returns are not accepted for livestock, corals, fish, or invertebrates.

DOA claims are reviewed case by case and may only be considered if all Live Arrival Guarantee conditions are met.

Coastal Beastie reserves the right to decline any claim where evidence is insufficient, procedures were not followed, or the issue appears unrelated to Coastal Beastie’s handling.

Hardware and Dry Goods

Unused, unopened hardware or dry goods may be considered for return within 7 days of receipt, subject to inspection and approval.

Returned items must be in original packaging and in resaleable condition. Shipping fees are non-refundable unless the return is due to an error by Coastal Beastie.

Special-order items, opened consumables, frozen food, livestock, corals, invertebrates and sale items are not returnable unless required by applicable law.