Coastal Beastie Policy Pack
Contact Details
Coastal Beastie
20 Estcourt Ave, Wierdapark, Centurion, 0157
WhatsApp: 067 225 8911
Email: sales@coastalbeastie.co.za
Shipping: Across South Africa
Business hours: By appointment / WhatsApp to confirm availability before visiting.
Shipping Policy
Coastal Beastie ships selected marine livestock, corals, invertebrates, hardware, dry goods, food and additives across South Africa.
Shipping availability depends on product type, weather, courier routes, livestock sensitivity, and final destination. Live animal shipments may require confirmation before dispatch.
Shipping Methods
We may offer:
- Local collection from Centurion by arrangement.
- Flat-rate courier for eligible dry goods and selected products.
- Manual shipping quote for livestock, corals, sensitive animals, large hardware, or remote areas.
Live animals are not shipped in the same way as normal dry goods. Coastal Beastie reserves the right to delay, decline, or reschedule any livestock shipment if conditions are unsuitable.
Dispatch Timing
Orders are dispatched only once payment has cleared and shipping has been confirmed. Livestock orders may be held until an appropriate dispatch window is available.
We may delay shipping due to:
- Extreme heat or cold.
- Courier delays or service disruptions.
- Public holidays or long weekends.
- Product health concerns.
- Incomplete customer delivery details.
- Areas not suitable for safe livestock courier delivery.
Customer Responsibility
The customer must provide accurate delivery details, be available to receive the order, and ensure that livestock can be acclimated immediately on arrival.
Coastal Beastie is not responsible for losses caused by incorrect address details, missed deliveries, delayed collection, unsuitable receiving conditions, or improper acclimation.
Live Arrival Guarantee
Coastal Beastie takes reasonable care to pack and dispatch livestock and corals safely.
Live Arrival Guarantee may apply only where Coastal Beastie has expressly confirmed that the product and delivery route are eligible.
Conditions
To qualify for any live-arrival consideration:
- The shipment must have been approved for live-animal courier delivery.
- The customer must be available to receive the parcel on first delivery attempt.
- Any issue must be reported immediately on arrival.
- Clear photos and/or video must be sent via WhatsApp to 067 225 8911 on the same day of delivery.
- Packaging must not be discarded before Coastal Beastie has reviewed the claim.
- The customer must follow reasonable acclimation procedures.
Exclusions
The guarantee does not apply where loss or damage is caused by:
- Missed delivery.
- Incorrect delivery details.
- Delayed collection.
- Customer unavailability.
- Courier delays outside Coastal Beastie’s control.
- Extreme weather.
- Poor acclimation.
- Unsuitable aquarium conditions.
- Aggression from existing livestock.
- Pest, disease, or parasite introduction after delivery.
- Stress, colour change, polyp retraction, or normal shipping response.
Coastal Beastie may offer store credit, replacement, partial credit, or no remedy, depending on the circumstances. Cash refunds are not guaranteed for livestock.
Returns / DOA Policy
Coastal Beastie does not offer an unconditional DOA refund policy for livestock, corals, marine fish, or invertebrates.
Live marine animals are sensitive biological goods. Once livestock leaves our care, survival depends on transport conditions, receiving conditions, acclimation, tank stability, compatibility, and other factors outside Coastal Beastie’s control.
Livestock, Corals and Invertebrates
Returns are not accepted for livestock, corals, fish, or invertebrates.
DOA claims are reviewed case by case and may only be considered if all Live Arrival Guarantee conditions are met.
Coastal Beastie reserves the right to decline any claim where evidence is insufficient, procedures were not followed, or the issue appears unrelated to Coastal Beastie’s handling.
Hardware and Dry Goods
Unused, unopened hardware or dry goods may be considered for return within 7 days of receipt, subject to inspection and approval.
Returned items must be in original packaging and in resaleable condition. Shipping fees are non-refundable unless the return is due to an error by Coastal Beastie.
Special-order items, opened consumables, frozen food, livestock, corals, invertebrates and sale items are not returnable unless required by applicable law.
Terms and Conditions
By using this website or placing an order with Coastal Beastie, you agree to these terms.
Product Availability
All products are subject to availability. WYSIWYG specimens are one-of-a-kind and may sell quickly. Coastal Beastie may cancel or amend an order if stock is unavailable, incorrectly listed, unhealthy, or unsuitable for sale.
Product Images
WYSIWYG images aim to show the actual specimen. Colour may vary due to lighting, photography, screen settings, coral condition, tank conditions, and natural livestock changes.
Actinic and daylight images are provided where available to assist buyers, but exact colour matching is not guaranteed.
Livestock Disclaimer
Marine livestock, fish, corals and invertebrates are living animals. Coastal Beastie cannot guarantee long-term survival after delivery or collection.
The customer accepts responsibility for aquarium suitability, water quality, acclimation, compatibility, quarantine, pest management, and ongoing care.
Liability Limitation
To the maximum extent allowed by law, Coastal Beastie is not liable for indirect, incidental, consequential, or aquarium-related losses, including livestock loss, coral loss, tank crashes, pest outbreaks, disease, equipment failure, water-quality issues, courier disruption, or loss of income.
Any remedy offered by Coastal Beastie is limited to the purchase price of the affected item, and may be provided as store credit, replacement, partial credit, or another remedy at Coastal Beastie’s discretion.
Orders and Payment
Orders are processed after payment confirmation. Payment is handled through approved payment gateways and secure checkout methods.
Shipping Risk
Shipping live animals carries inherent risk. The customer accepts this risk when requesting livestock delivery.
Changes
Coastal Beastie may update these terms, policies, prices, and availability at any time.
Privacy Policy
Coastal Beastie collects customer information needed to process orders, communicate with customers, arrange shipping, provide support, and improve the website.
Information may include:
- Name
- Email address
- Phone number
- Delivery address
- Billing details
- Order history
- Website usage information
Payment information is processed by secure third-party payment providers and is not stored directly by Coastal Beastie.
Customer information may be shared only where necessary with service providers such as couriers, payment gateways, hosting providers, email systems, and website support providers.
Coastal Beastie takes reasonable steps to protect customer information but cannot guarantee absolute security of online systems.
Customers may contact sales@coastalbeastie.co.za to request access, correction, or deletion of personal information, subject to legal and operational requirements.